Refund policy

STATEMENT
Website: www.statement.london
Last updated: June 2026

1. Overview

At STATEMENT, we specialise in curated fashion, designer goods, and limited or high-demand items, many of which are sourced through the secondary market or are subject to strict quality control and verification prior to sale.

Due to the nature of our products, all sales are considered final and we do not accept returns, refunds, or exchanges.

Please read this policy carefully before making a purchase.

2. Final Sale Policy

All items purchased from STATEMENT, whether online or in-store, are sold on a strictly final sale basis.

This means:

  • We do not offer refunds for change of mind
  • We do not offer returns or exchanges
  • We do not accept cancellations once an order has been confirmed or dispatched

By completing a purchase, you acknowledge and agree that your order is final.

3. Consumer Rights (Important Notice)

Nothing in this policy is intended to affect your statutory rights under the Consumer Rights Act 2015.

You may still be entitled to a remedy (repair, replacement, or refund) if a product is:

  • faulty
  • not as described
  • not fit for purpose

However, these rights apply strictly in accordance with UK law and do not extend to issues relating to:

  • change of mind
  • incorrect sizing selection
  • minor cosmetic imperfections disclosed or consistent with secondary-market goods
  • packaging condition or wear consistent with storage or handling

4. Product Condition Acknowledgement

Due to the nature of designer, collectible, and limited-market goods, customers acknowledge that items may include:

  • minor box or packaging wear
  • natural ageing or material characteristics
  • factory variations or production inconsistencies
  • slight cosmetic imperfections consistent with storage or resale handling

These characteristics are not considered defects unless materially different from the product description at the time of sale.

5. Faulty or Incorrect Items

In the rare event that you receive an item that is incorrect or demonstrably faulty, you must contact us within 7 days of delivery at:

info@stmnt.uk

You must include:

  • order details
  • clear photographs of the issue
  • description of the concern

We reserve the right to:

  • inspect the item
  • request return for verification (if applicable)
  • determine the appropriate resolution in accordance with your statutory rights

Any decision regarding remedy will be made in line with UK consumer law.

6. Cancellations

Orders cannot be cancelled once they have been confirmed, processed, or dispatched.

We begin processing orders immediately to ensure fast fulfilment, particularly for limited and high-demand items.

7. Chargebacks and Payment Disputes

Before initiating any chargeback or payment dispute, you agree to contact us directly at info@stmnt.uk to attempt resolution.

Unjustified chargebacks may result in:

  • dispute of the claim with full supporting evidence
  • recovery of associated fees and costs
  • restriction of future purchases

We reserve the right to contest any chargeback that contradicts this policy.

8. Shipping Issues

This policy does not cover delivery-related issues. Shipping timeframes and delivery responsibilities are outlined in our Shipping Policy.

9. Fraud Prevention

We reserve the right to refuse service, cancel orders, or investigate transactions where fraud, misuse, or unauthorised activity is suspected.

10. Policy Agreement

By purchasing from STATEMENT, you acknowledge and agree that:

  • all sales are final
  • you have reviewed product descriptions before purchase
  • you accept the nature of our goods and their condition characteristics
  • you waive the right to return items for non-fault-related reasons

11. Contact

For any questions regarding this policy:

STATEMENT
Email: info@stmnt.uk
Website: www.statement.london