Terms of service
STATEMENT
Website: www.statement.london
Last updated: 18 June 2026
1. Introduction and Acceptance
These Terms of Service (“Terms”) govern your access to and use of the website located at www.statement.london (the “Site”), as well as any purchase of goods from STATEMENT, whether made through the Site or via any direct or in-person sales channel.
For the purposes of these Terms, “Direct Sales” refers to any transaction conducted outside the Site, including but not limited to in-store purchases, WhatsApp, email, social media messaging, invoice-based transactions, or any other direct communication method.
By accessing the Site, visiting our stores, or placing an order through any channel, you confirm that you:
- are at least 18 years old, or acting with the consent and supervision of a parent or legal guardian;
- have read, understood, and agree to be bound by these Terms in full; and
- have the legal capacity to enter into a binding contract.
If you do not agree to these Terms, you must not use our Site or complete any purchase.
We reserve the right to update or amend these Terms at any time. The version in force at the time of your purchase will apply to that transaction.
2. Business Identity
STATEMENT operates as a UK-based retail business with physical stores located in London, United Kingdom.
We specialise in curated fashion, footwear, and designer goods sourced through authorised suppliers, wholesalers, and the secondary market.
STATEMENT is an independent retailer and is not affiliated with, authorised by, or endorsed by any of the brands whose products may be featured, unless explicitly stated.
All brand names, trademarks, and product references remain the property of their respective owners and are used strictly for identification purposes.
Contact: info@stmnt.uk
3. Products and Descriptions
3.1 Accuracy of Information
We make reasonable efforts to ensure all product descriptions, images, pricing, and availability information are accurate at the time of publication.
However, we do not guarantee that all content is free from errors, omissions, or changes.
Product images are for illustrative purposes only. Minor variations in colour, texture, packaging, or appearance may occur due to lighting, photography, or display settings.
Such variations do not constitute a defect or misrepresentation.
3.2 Product Condition (New, Deadstock, and Designer Goods)
Where products are described as “new”, “deadstock”, or “brand new”, this refers to items that are unworn and unused unless otherwise stated.
Due to the nature of designer, collectible, and secondary-market goods, items may exhibit minor characteristics including:
- slight box wear or packaging imperfections
- natural material ageing (including leather or rubber oxidation)
- minor storage or handling marks
- factory variations in finish or construction
These characteristics are considered normal for such goods and do not constitute faults unless materially different from the description provided at the point of sale.
By purchasing, you acknowledge and accept these characteristics as part of the product condition.
3.3 Authenticity
We take authenticity seriously and source all products through verified suppliers, trusted partners, or reputable secondary markets.
Where appropriate, items may undergo authentication checks prior to sale.
However, you acknowledge that:
- authentication is not an exact science;
- professional opinions may differ between services; and
- standards may evolve over time.
If you dispute authenticity, you must notify us within 14 days of delivery, providing supporting evidence from a recognised authentication provider. Items must remain unused and in original condition.
We reserve the right to conduct our own independent verification before issuing any resolution.
This does not affect your statutory rights.
4. Pricing and Payment
4.1 Pricing
All prices are listed in GBP (£) and include VAT where applicable.
Prices may change at any time without prior notice, but the price confirmed at the time of order will apply to that transaction.
4.2 Payment
Full payment is required at the time of purchase unless otherwise agreed in writing.
By completing payment, you confirm that:
- you are authorised to use the selected payment method; and
- all payment information provided is accurate and valid.
4.3 Pricing Errors
In the event of a pricing error caused by system fault, human error, or technical issue, we reserve the right to cancel the order prior to dispatch and issue a full refund.
4.4 Fraud Prevention
We reserve the right to refuse or cancel any order suspected of fraud, unauthorised activity, or misuse of payment methods.
Where necessary, we may report such activity to relevant financial institutions or law enforcement authorities.
4.5 Chargebacks and Disputes
Before initiating any chargeback or payment dispute, you agree to contact us at info@stmnt.uk and allow at least 7 business days for resolution.
Unjustified or premature chargebacks may result in:
- evidence submission to payment providers;
- recovery of associated fees and costs; and
- restriction of future purchases.
5. Orders and Contract Formation
All orders constitute an offer to purchase goods under these Terms.
A contract is formed only upon:
- written confirmation of the order, or
- dispatch of the goods (whichever occurs first).
We reserve the right to refuse or cancel any order for reasons including but not limited to:
stock availability, suspected fraud, pricing errors, or operational limitations.
6. Shipping and Delivery
Delivery times are estimates only and are not guaranteed.
Risk passes to you upon delivery to the specified address. Ownership remains with us until full payment is received.
For failed deliveries caused by incorrect address details or missed delivery attempts, additional charges may apply.
For international orders, you are responsible for all customs duties, taxes, and import charges.
7. Returns and Refunds
7.1 Consumer Rights
Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.
7.2 Returns Policy
Returns are accepted within 14 days of delivery provided that:
- items are unused and in original condition
- all packaging and accessories are included
- the return is pre-authorised by us
- the item is returned via tracked delivery
Return shipping costs are the responsibility of the customer unless the item is faulty.
7.3 Non-Returnable Items
We do not accept returns for:
- worn or used items
- items without original packaging
- items damaged after delivery
- collectible or limited-edition goods (unless faulty)
- items outside the 14-day return window
7.4 Faulty Items
If an item is faulty or not as described, you may be entitled to a repair, replacement, or refund in accordance with UK law.
We may inspect returned items before issuing any resolution.
8. Limitation of Liability
To the maximum extent permitted by law:
- our liability is limited to the purchase price of the goods;
- we are not liable for indirect or consequential losses (including loss of profit or opportunity);
- we are not responsible for reliance on inaccurate information where reasonable care has been taken.
Nothing in these Terms excludes liability for fraud, death, or personal injury caused by negligence.
9. Intellectual Property
All content on the Site, including branding, imagery, text, and design, is owned by or licensed to STATEMENT.
You may not copy, reproduce, or commercially exploit any content without prior written permission.
10. User Conduct
You agree not to:
- misuse or interfere with the Site
- use automated systems to extract data
- engage in fraudulent or illegal activity
- provide false information
- damage or disrupt our reputation or operations
11. Force Majeure
We are not liable for delays or failure to perform obligations caused by events outside our reasonable control, including but not limited to natural disasters, strikes, transport disruptions, or government actions.
12. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
14. Entire Agreement
These Terms constitute the entire agreement between you and STATEMENT in relation to your use of the Site and purchases made.
15. Contact
For any questions regarding these Terms:
STATEMENT
Email: info@stmnt.uk
Website: www.statement.london