Shipping policy
STATEMENT
Website: www.statement.london
Last updated: June 2026
1. Overview
This Shipping Policy explains how STATEMENT processes, dispatches, and delivers orders placed through www.statement.london.
All delivery timeframes stated below are estimates only and are calculated excluding order processing time. Processing times may vary depending on order volume, verification checks, and product availability.
Once an order has been dispatched, you will receive a confirmation email with tracking information where applicable.
2. Order Processing
All orders require a standard processing period prior to dispatch.
Processing includes:
- Order verification and quality checks
- Payment confirmation
- Packaging and fulfilment
Orders are typically processed within 1–3 business days, although this may be extended during peak periods, promotional drops, or high-demand releases.
Orders placed on weekends or public holidays will be processed on the next business day.
3. Delivery Options & Timeframes
United Kingdom (Domestic Shipping)
Orders within the United Kingdom are delivered via standard domestic courier services.
- Estimated delivery time: 2–4 business days after dispatch
- Tracking: Provided once dispatched
- Signature: May be required depending on order value or courier requirements
European Union (EU) Shipping
We deliver to selected European Union countries including (but not limited to): Austria, Belgium, Bulgaria, and other EU member states.
- Estimated delivery time: 2–11 business days after dispatch
- Tracking: Included for all orders
- Customs: Orders may be subject to local import duties or taxes, which are the responsibility of the customer
Delivery times may vary depending on destination country and customs clearance procedures.
International Shipping (Rest of World)
We ship to selected international destinations including (but not limited to): United Arab Emirates, Australia, Canada, and additional global regions.
- Estimated delivery time: 3–17 business days after dispatch
- Tracking: Provided where available depending on carrier and destination
- Customs: Local import duties, taxes, and fees may apply and are the responsibility of the customer
International delivery times may vary significantly due to customs processing and local carrier conditions.
4. Customs, Duties & Import Taxes
For international orders, the recipient is responsible for all customs duties, import taxes, and any additional charges imposed by the destination country.
STATEMENT has no control over these charges and cannot predict their amount.
Delays caused by customs clearance are outside of our control and are not included in estimated delivery times.
5. Shipping Confirmation & Tracking
Once your order has been dispatched, you will receive a confirmation email containing tracking information where applicable.
Tracking updates may take up to 24–48 hours to become active after dispatch.
6. Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact us at:
We will work with the courier to investigate and resolve the issue as quickly as possible.
Please ensure that all delivery information provided at checkout is accurate. STATEMENT is not responsible for delays or failed deliveries resulting from incorrect or incomplete address details.
7. Failed Deliveries
If a delivery attempt fails due to circumstances outside of our control (including incorrect address, missed delivery attempts, or refusal to accept delivery), the order may be returned to us.
In such cases, additional shipping fees may apply for re-delivery.
8. Shipping Restrictions
Certain products or destinations may be subject to shipping limitations due to courier restrictions, customs regulations, or logistical constraints.
Where applicable, we will notify you if an order cannot be fulfilled to your selected destination.
9. Contact
For any shipping-related enquiries:
STATEMENT
Email: info@stmnt.uk
Website: www.statement.london